We go to great lengths to create and deliver the highest standards of jewelry, which is why we offer a Lifetime Silenza Guarantee for all purchases of gold/vermeil plated jewelry. with a stainless steel base. If the product arrives damaged or has any manufacturing defect within 14 days of purchase, our warranty entitles you to a free replacement of the piece. The warranty is void in case of user-caused damage (scratches and accidental breakage).

In the unlikely event of further damage to your replacement item, we charge a replacement or repair fee of 50% of the full value paid, per product, which can be transferred via PayPal.

To apply our "1+1 FREE" offer, simply add 2 or more items to your cart: the cheapest is free. This offer is activated during holiday periods, subscribe to our mailing list to be updated when there is the next 1+1 FREE offer

NB. for offers where there is already a free jewel a bundle this offer is not applicable, this offer is not always available.

We cannot always provide a clear timeline on restocks because they are always subject to change. However, there is a back in stock feature on selected product pages, which allows us to notify you when products are available again.

Alternatively, you can keep an eye on our social media and sign up for our newsletter at the bottom of our homepage.

International shipments are still being processed, and we recommend that you place your order at addresses you know you have access to, such as your home, rather than commercial addresses that may have limited access. We will be sure to notify you of any significant delays using the e-mail address entered at the time of payment.

We use 18k yellow gold and rhodium/palladium on all our jewelry.

Our base metals include 925 sterling silver, 316L surgical stainless steel, and brass.

Solid gold is also available upon request. All of our jewelry undergoes rigorous testing before, during and after production to ensure the highest level of quality and durability. We meet all the standards set by the Jewelers' Supervisory Committee.

Vermeil is a term used to describe high-quality jewelry that must meet the following standards:

1. The base metal is 925 sterling silver.
2. The gold carat must be at least 12 carats. We use 14 and 18 carats, depending on the piece.
3. The gold must be at least 2.5 microns thick. This is a much higher thickness than electroplating or typical gold-dipped jewelry and will last longer than typical gold-plated items.

Jewelry should be kept dry.
If jewelry is not used frequently, store it in the dust bag provided.
Good storage boxes are lined with tarnish-resistant fabric and have a separate space for each piece.
If your climate is humid, put a small package of desiccant crystals inside your storage space. Avoid storing jewelry with rubber products. Always remove jewelry when applying colognes, perfumes or other chemicals. Chlorine, especially at high temperatures, can permanently damage or discolor gold jewelry. Gently wipe gold or vermeil jewelry with a soft polishing cloth.

Our gold-plated products are finished to the same quality specifications as our vermeil jewelry. The process we use is the best high quality plating available. This process allows our gold-plated jewelry to last longer than any typical plating you are used to. We are constantly working to improve processes to ensure the maximum durability of our products.

Authentic Silenza pieces can only be purchased at www.silenzagioielli.com. There are many imitators, however, we urge you to beware of any websites that may look the same but are actually scam sites. Be wary of:

1. Much lower prices. This indicates a low-quality material and/or plating finish that significantly compromises the longevity and quality of the item.
2. Very long lead times. Indicates that the company is dropshipping and therefore the wait to receive the item directly from the factory is months.
3. Unclear return policies. Dropshipping websites make it very difficult to return the item and often ask you to send it back to China, which can be expensive and risky.

There are no customs/import charges for those in the UK, EU, Australia, Norway or Switzerland. If the consignee is located outside of these regions, the consignee is responsible for ensuring that the product can be imported into the destination country.

The consignee is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties, and tariffs, which are imposed once the shipment reaches the recipient's country.
Taxes, duties, and customs fees are non-refundable: therefore, if a shipment is refused due to unforeseen import fees, the cost of the total order, including the original shipment and any return shipping charges, will not be refunded. Customs policies vary widely from country to country; please contact your local customs office for more information. When customs clearance procedures are required, this may cause delays beyond our original delivery estimates. Normal customs clearance is 1 business day.

To avoid delays in customs receiving your order, we strongly recommend that you:


- Provide a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so that customs can contact you to clear your order.
- Do not refuse shipment or ignore carrier requests for customs and/or tax charges. Keep in mind that most carriers will hold a shipment for 5 days after arrival in your country before abandoning it or returning it to the sender.

You can log into the "Track My Order" section through our online store and check the fulfillment status of your recent order.

If you do not have a Silenza account, you will receive a shipping confirmation as soon as your order has been fulfilled. You will then be able to track your order through the track link in the e-mail. If you have not yet received the e-mail, don't worry! Your order typically takes about 24-48 hours to ship.

* Tracking can take about 24-48 hours to be updated after shipment.

No changes can be made to the order after pressing the "order now" button:

1. Change item or size
2. Delivery/billing address
3. Adding items to the order
4. Shipping method

*If YOU ENTER AN WRONG ADDRESS AT THE TIME OF CHECKOUT, WE CANNOT BE HELD RESPONSIBLE IF YOUR ORDER IS LOST. WE ARE NOT RESPONSIBLE FOR REFUND/REPLACEMENT OF THE ORDER.

In the unlikely event that you have received an incorrect item, please contact us immediately with the following information to ensure that we can resolve the problem quickly and efficiently:

1. The order number
2. The name of the item not received
3. The name of the item received
4. A clear photo of the item received, including our card.

Once we receive the above information, our Customer Success team will resolve the problem as soon as possible!

In the unlikely event that an item is missing from your order, please contact us immediately with the following information to ensure we resolve the problem quickly and efficiently:

1. The order number
2. The name of the item you did not receive

Once we receive the above information, our Customer Success team will resolve the problem as soon as possible!

You cannot cancel the order after pressing the "order now" button

To ensure excellent service, our fulfillment system processes all orders automatically.

Silenza has offices in Verona Italy, We have a warehouse in Olona Italy and soon in the United States.

We process all orders in our Italian warehouse

SIlenza was founded in 2018 by Marco & Luca Silenza, two brothers who are half Brazilian and half Italian fashion enthusiasts.

Silenza brothers wanted to wear jewelry that he couldn't find online.
Inspired by the fashion scene, hip hop music, and urban culture, he started designing pieces that he and his friends could wear.

The jewelry started to appeal to many people around him, and that gave him the idea to make it public and open an Instagram account. The journey began there.